Image Image Image Image Image Image Image Image Image

Document supply

Document supply and inter-library loan service

Books or journal articles not in stock can be borrowed from other libraries. Please fill in Request a book form or a Request a journal article form with as much detail as possible. If an item is required urgently for patient care please phone the library.

Who can use the service

The supply of loan items and photocopies of articles from other libraries is available to all NHS staff in Cornwall, UEMS staff and students, PCMD staff and students in Cornwall, FHSW staff and students and private members of the library (some user groups may incur charges) who are registered with the library.

How to request

How to request:
Requests can be submitted by one of the following:

What to include

When submitting a request please include the following where possible:

  • Title of journal or book
  • Title of journal article (or book chapter if required)
  • Author of article (if chapter please give editor of the book and author of the chapter)
  • Year
  • Journal volume
  • Journal issue (if known)
  • Page numbers
  • Book edition
  • Your name (printed)
  • Library card number
  • Work address (if NHS employee) or home address
  • Contact number or bleep number

If using the Inter-library loan request form accept the conditions of the copyright disclaimer by ticking the check box.

Please state if you are NHS, PMS, UEMS or FHSW and if the item is required for patient care, research or college work.

Collection of items

Photocopies
Photocopies of articles will be sent via the NHS courier service unless requested for collection from the library or to be sent to a home address.

If the item is to be collected from the library we will inform you of its arrival. Items will be held for 6 weeks upon notification.

For items obtained from the British Library or BMA Library payment must be received before we can supply the article. Any BL/BMA charges accrued for uncollected items will be added to your library account.

Loan items
Staff based on the RCH Truro or Bodmin Hospital site must collect loan items from the library.

NHS staff based in the community will have loan items sent to their work base via the courier service. Conditions of use may apply to some items and we will inform you of these when known.

For items obtained from the British Library or BMA Library payment must be received before we can supply the item. Any BL/BMA charges accrued for uncollected items will be added to your library account.

Loan items are not sent to a home address.

Notification is by your work/university email.

All loan items are the responsibility of the borrower until received by the library.

Uncollected items

If a loan item has not been collected by the due date it will be returned to the lending library.

Uncollected items will not be renewed.

Clients wishing to reorder an uncollected item must wait 4 weeks from the original return date before resubmitting a request for it.

There is an administrative charge of £5 (at cost if obtained from the British Library) payable on submission of the request.

Renewal of loan items

Loan items may be renewed once at the discretion of the lending library.

Some libraries make a charge for renewal. This is to be paid by the borrower.

If an item is recalled please return it to the Knowledge Spa or Banham House library at the earliest opportunity. Failure to do so may result in a fine being levied against the borrower.

Returning loan items

All loan items must be returned to the library at the Knowledge Spa or Banham House by the due date.

They can be handed in at the issue desk or sent via the NHS courier service, clearly addressed and packaged.

Lost or non-returned items

If a loan item is lost or not returned a fine may be imposed for its replacement.

This is usually the cost of the item plus an administrative fee of £20.

In the case of a lost British Library item there is a minimum charge of £137.50.

Failed requests

Whilst the library will make every effort to obtain requested items this is not always possible.

The library will inform you of such a situation.

If the request details are inaccurate or illegible they will be returned to you for re-submission.

 

The library will try to obtain requested items as quickly as possible and will inform you of any known delays.

Please allow 10-15 working days from submitting the request before chasing.

Urgent patient care

If an item is required for urgent patient care please ring the library on 01872 25 6444 with your request so we can act on it.

We will supply the item as soon as possible even if a Copyright Declaration is required.

What charges are there?

 PhotocopiesLoans
NHS50p own stock; £1 external stockNo charge
NHS – BL, BMA£5£5
PMS or UEMS (if not paid for by UEMS or PCMD)£13.50£13.50
FHSWFunded by facultyFunded by faculty
Associate MemberAt cost (British Library)At cost (British Library)

Urgent Action request from British Library/BMA £16 – £28

Peninsula Dental School to request via Plymouth University.

ECEHH to request via University of Exeter.

Invoicing to departments must be agreed with the library before ordering.

Refunds are at the discretion of the librarian.

If you have any queries about this service then please contact the Cornwall Health Library.